Returns & Refund Policy

At Smart Laund, we want to make sure you are satisfied with your purchase. Below you will find important information regarding returns, damaged or incorrect items, exchanges and refunds.

1. Returns

You may request a return within 30 days of receiving your order.

To start a return, please contact us within this period and provide:

• Your full name
• Your order number
• The item(s) you wish to return
• The reason for your return

Email: support@smartlaund.com

Once your return request has been reviewed, we will provide you with the necessary return instructions and the appropriate return address.

Please do not send products back without first receiving the correct return instructions.

2. Return Conditions

To be eligible for a return, products should be returned in their original condition and, where possible, in their original packaging.

Returned products must not:

• Have been excessively used
• Be damaged or altered by the customer
• Show signs of misuse
• Be missing essential parts, accessories or components

You may inspect the product as reasonably necessary to determine its nature, characteristics and functionality.

If a product has lost value due to handling beyond what is reasonably necessary to inspect it, an appropriate deduction may be made from the refund.

3. Non-Returnable Items

Certain products may not be eligible for return for hygiene or safety reasons once opened, used or unsealed, where applicable.

This does not affect your rights if an item is faulty, damaged, defective or not as described.

If you are unsure whether your product is eligible for return, please contact our customer support team before sending it back.

4. Return Shipping Costs

For standard returns where the product is not faulty, the customer is responsible for the direct cost of returning the item.

If you receive an incorrect, damaged or defective product, Smart Laund will cover reasonable return shipping costs where a return is required.

Please contact us at support@smartlaund.com before returning a damaged, faulty or incorrect item so that we can provide the appropriate instructions.

Returns sent without the correct return information may experience delays in processing.

5. Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, incomplete or different from what you ordered, please contact us as soon as possible after receiving it.

Please provide:

• Your order number
• A brief description of the issue
• Clear photographs or videos showing the product and the problem
• Photographs of the packaging where relevant

Once we have reviewed the issue, we will provide an appropriate solution. Depending on the circumstances, this may include a replacement, repair, partial refund or full refund.

Your statutory consumer rights are not affected.

6. Refunds

Once your return has been received and inspected, we will notify you by email regarding the status of your refund.

If approved, your refund will be issued to the original payment method used for your purchase.

Depending on your bank or payment provider, it may take several additional business days for the refund to appear in your account.

Where applicable, original standard delivery charges will be refunded in accordance with your statutory rights. Additional charges resulting from choosing an express or more expensive delivery method may not be refundable.

7. Exchanges

If you would like to exchange an item, please contact us at:

Email: support@smartlaund.com

Depending on product availability, we may be able to arrange a direct exchange.

If a direct exchange is not possible, you may return the eligible item and place a new order for the product you would prefer.

8. Return Address

Please do not send products to the address shown on the original parcel unless instructed to do so by our customer support team.

The correct return address and return instructions will be provided after you contact us.

This is important because our return location may differ depending on the product or fulfilment location.

Email: support@smartlaund.com

9. Cancelling an Order

If you wish to cancel an order, please contact us as soon as possible at support@smartlaund.com.

If your order has not yet been processed or dispatched, we will do our best to cancel it before shipment.

If the order has already been dispatched, you may need to wait until it arrives and then follow our return procedure.

10. Contact Us

If you have any questions regarding returns, refunds, exchanges or damaged products, please contact our customer support team.

Smart Laund
Email: support@smartlaund.com