Terms & Conditions

1. Scope

These Terms & Conditions apply to orders placed through the Smart Laund online store and to your use of our website and related services.

By accessing our website or placing an order with us, you agree to these Terms & Conditions.

Please read them carefully before using our website or purchasing any products.

2. About Smart Laund

The online store is operated by:

Smart Laund

Email: support@smartlaund.com

For questions regarding products, orders, deliveries, returns or other matters, please contact our customer support team using the email address above.

3. Products and Orders

The display of products on our online store does not guarantee that a product will remain available at all times.

You may add products to your basket and review your order before completing your purchase.

By clicking the relevant button to complete your order, you submit an order to purchase the products contained in your basket.

After placing an order, you will normally receive an automated confirmation email.

We reserve the right to reject or cancel an order before fulfilment where reasonably necessary, including where:

• A product is unavailable
• There is an obvious pricing or product information error
• Payment cannot be successfully authorised
• We reasonably suspect fraudulent or unauthorised activity
• We are unable to deliver the order to the address provided

If payment has already been collected for an order that we subsequently cancel, the relevant amount will be refunded.

4. Order Information

The language currently used for purchases through the Smart Laund website is English.

After completing your order, you will receive important order information at the email address provided during checkout.

If customer accounts are available, customers may also be able to access information about previous orders through their account.

We recommend keeping your order confirmation for your records.

5. Prices and Payment

Prices displayed on the Smart Laund website are shown in British Pounds Sterling (GBP / £) unless otherwise stated.

Any applicable delivery charges will be displayed before you complete your purchase.

Available payment methods are shown during checkout.

Payment processing may be handled by third-party payment providers. The timing and processing of payments may therefore depend on the payment method and provider selected.

If a payment is declined, unsuccessful or cannot be authorised, we are not required to dispatch the order.

6. Delivery and Shipping

Available delivery destinations, shipping methods, applicable charges and estimated delivery times will be displayed on our website or during checkout.

Our standard estimated delivery timeframe is generally 4–7 business days, unless otherwise stated on the relevant product page or during checkout.

Delivery estimates are provided in good faith but are not guaranteed delivery dates.

Orders containing multiple products may occasionally be delivered in separate packages.

If an order is significantly delayed or a product becomes unexpectedly unavailable after your order has been placed, we will make reasonable efforts to inform you.

Your statutory rights regarding delayed or undelivered goods are not affected.

7. Customer Responsibilities

Customers are responsible for providing complete and accurate information when placing an order.

This includes:

• Full name
• Delivery address
• Billing information
• Email address
• Telephone number, where required

Please review this information carefully before completing your purchase.

If additional delivery costs arise because incorrect or incomplete delivery information was provided by the customer, the customer may be responsible for those costs where permitted by applicable law.

Customers should also monitor tracking information and make reasonable arrangements to receive or collect their delivery.

8. Ownership of Products

Where permitted by applicable law, products remain the property of Smart Laund until full payment for the relevant order has been received.

9. Returns and Cancellation Rights

Customers may have statutory rights to cancel or return online purchases.

Smart Laund also provides a 30-day return period, subject to the conditions set out in our separate Returns & Refund Policy.

Information regarding returns, damaged products, refunds, exchanges and return shipping costs can be found in that policy.

Nothing in these Terms & Conditions limits your statutory consumer rights.

10. Product Information and Images

We make reasonable efforts to ensure that product descriptions, specifications, measurements, colours and images displayed on our website are accurate.

However, minor differences may occur due to factors such as:

• Screen and device settings
• Lighting
• Manufacturing variations
• Product updates
• Photography

Measurements may also vary slightly within normal manufacturing tolerances.

Such minor differences do not affect your statutory rights where a product is faulty, materially different from its description or otherwise does not conform to the contract.

Customers should review the product description, dimensions, specifications and usage information before placing an order.

11. Product Use and Safety

Products sold by Smart Laund should be used only for their intended purpose and in accordance with any instructions, warnings or safety information supplied with the product.

For electrical products, including heated clothes airers, garment steamers and irons, customers should carefully follow all operating and safety instructions.

Customers should not use a product if it appears damaged or unsafe.

If you believe that a product you received is faulty or unsafe, stop using it and contact us at support@smartlaund.com.

12. Promotions, Discount Codes and Offers

Discount codes, promotional offers and special prices are valid only during the stated promotional period and subject to any conditions associated with the promotion.

Unless expressly stated otherwise:

• Discount codes cannot be combined.
• Discounts cannot normally be applied retrospectively to completed orders.
• Discount codes have no cash value.
• Promotional offers may apply only to selected products.
• Certain products may be excluded from promotions.

If part of an order purchased as part of a promotion is returned, the applicable discount may be recalculated and the refund adjusted accordingly.

Smart Laund reserves the right to modify or end promotional offers, provided this does not affect orders already validly completed under the promotion.

13. Faulty Products

Products purchased through Smart Laund are covered by applicable statutory consumer rights.

If a product is faulty, damaged, not as described or otherwise does not meet applicable legal requirements, please contact us.

Depending on the circumstances and applicable law, remedies may include:

• Repair
• Replacement
• Price reduction
• Refund

Any additional commercial warranty applies only where expressly stated on the relevant product page or documentation.

Nothing in these Terms & Conditions limits your statutory rights.

14. Liability

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.

In particular, we do not exclude or limit liability for:

• Death or personal injury caused by negligence where liability cannot legally be excluded
• Fraud or fraudulent misrepresentation
• Breach of statutory consumer rights
• Any other liability that cannot legally be excluded or limited

To the extent permitted by law, Smart Laund will not be responsible for losses that were not reasonably foreseeable when the contract was formed.

We are also not responsible for losses resulting from misuse of a product contrary to the supplied instructions or warnings.

15. Privacy

Personal information is processed in accordance with our Privacy Policy and applicable data protection legislation.

Our current Privacy Policy is available through the Smart Laund website.

By using our Services, you acknowledge that personal information may be processed as described in our Privacy Policy.

16. Customer Service and Complaints

For questions regarding products, orders, deliveries, returns, refunds or complaints, please contact us:

Smart Laund
Email: support@smartlaund.com

When contacting us regarding an existing order, please include your order number and, where possible, the email address used to place the order.

We aim to resolve customer enquiries and complaints fairly and as efficiently as reasonably possible.

17. Events Outside Our Control

We will not be responsible for delays or failures caused by events outside our reasonable control.

These may include, where applicable, severe weather, transportation disruptions, carrier delays, strikes, natural disasters, governmental actions or other events that could not reasonably have been prevented.

If such an event significantly affects your order, we will take reasonable steps to minimise the impact and communicate with you where appropriate.

Your statutory consumer rights remain unaffected.

18. Governing Law

These Terms & Conditions and contracts entered into through the Smart Laund website are governed by the applicable laws of the United Kingdom, subject to any mandatory consumer protections that apply to you.

If you are a consumer, nothing in these Terms & Conditions deprives you of any mandatory legal protections available under applicable consumer law.

19. Disputes

We encourage customers to contact us first if they have a concern or dispute regarding an order.

You can contact us at:

support@smartlaund.com

We will make reasonable efforts to resolve complaints directly and fairly.

Nothing in this section prevents you from exercising any rights or remedies available to you under applicable law.

20. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our Services, business practices or applicable legal and regulatory requirements.

The version of these Terms & Conditions in effect when you place an order will generally apply to that order.

Any updated version will be published on our website with an updated revision date.

21. Severability

If any provision of these Terms & Conditions is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

22. Contact

If you have any questions about these Terms & Conditions, please contact:

Smart Laund
Email: support@smartlaund.com