Shipping policy
Shipping Policy
At Smart Laund, we work carefully to ensure that every order is processed, prepared and delivered as safely and efficiently as possible. Below you will find important information about order processing, delivery times, shipping costs and tracking.
1. Order Processing
Once your order has been placed and payment has been successfully confirmed, we begin preparing your products for dispatch.
Orders are normally processed within 1–2 business days.
Business days are Monday to Friday, excluding UK public and bank holidays.
During periods of particularly high demand, promotional campaigns or public holidays, processing may occasionally take longer.
Once your order has been dispatched, you will normally receive a shipping confirmation email.
2. Delivery Time
After your order has been processed and dispatched, estimated delivery usually takes:
4–7 business days
Please note that the delivery timeframe begins once your order has been dispatched.
Delivery times are estimates and not guaranteed delivery dates. Occasional delays may occur due to circumstances outside our reasonable control.
Your statutory rights regarding delayed or undelivered goods are not affected.
3. Shipping Confirmation & Tracking
Once your order has been dispatched, you will normally receive a shipping confirmation by email.
Where tracking is available, the email will include a tracking number or a link that allows you to follow the progress of your delivery.
Please note that tracking information may not become available immediately after dispatch.
In some cases, it may take a short period for the carrier to scan the parcel and update the tracking information.
4. Shipping Costs
Any applicable shipping costs will be clearly displayed during checkout before you complete your purchase.
Shipping costs may vary depending on factors such as:
- Delivery destination
- Order value
- Product size or weight
- Selected shipping method
- Promotional offers
The final shipping cost, where applicable, will always be displayed before payment.
5. Delivery Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please carefully check:
- Recipient's full name
- Street name and house/building number
- Postcode
- City or town
- Flat, apartment, floor or unit number, where applicable
- Telephone number
- Email address
If you notice an error in your delivery information after placing your order, please contact us as soon as possible at:
We will do our best to update the information if your order has not yet been processed or dispatched.
Once an order has entered fulfilment or has been dispatched, we cannot guarantee that the delivery address can be changed.
Additional costs resulting from incorrect or incomplete delivery information may be charged to the customer where permitted by applicable law.
6. Split Shipments
Orders containing multiple products may occasionally be shipped in separate packages due to product availability, warehouse location or logistical requirements.
As a result, different items from the same order may arrive on different days and may have separate tracking numbers.
You will not be charged additional shipping fees solely because we decide to split your order into multiple shipments.
7. Possible Delivery Delays
Although we aim to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances outside our reasonable control.
These may include:
- Weekends and UK bank holidays
- Periods of unusually high demand
- Major promotional events
- Carrier or courier delays
- Severe weather conditions
- Strikes or transportation disruptions
- Customs or security inspections, where applicable
- Incorrect or incomplete delivery information
- Other events outside our reasonable control
If your order is experiencing a significant delay, please contact us at support@smartlaund.com and include your order number.
8. Customs, Duties & Import Charges
Depending on the delivery destination and fulfilment location, an order may be subject to customs procedures, import taxes or other government charges.
Where additional customs duties or import charges legally apply and are not included in the amount paid at checkout, they may be payable by the recipient.
Any applicable charges are determined by the relevant authorities and may vary depending on the destination and order.
Where duties or taxes are included at checkout, no additional payment should normally be required for those charges upon delivery.
9. Undelivered or Returned Packages
If a package cannot be delivered due to an incorrect or incomplete address, refusal of delivery or failure to collect the package within the carrier's required timeframe, it may be returned to the sender or one of our logistics facilities.
If this happens, please contact us at:
Additional shipping costs may apply if the package needs to be sent again and the failed delivery resulted from incorrect information provided by the customer or failure to receive or collect the shipment.
10. Packages Marked as Delivered
If your tracking information shows that your order has been delivered but you cannot locate the package, please first check:
- Your letterbox or designated safe place
- Around the entrance to your property
- Other members of your household
- Your neighbours
- Building reception or management, where applicable
- Any delivery notifications from the carrier
- Nearby collection points, where applicable
If you still cannot locate your package, please contact us at support@smartlaund.com.
Include your order number and tracking information so that we can investigate the situation.
11. Damaged, Incorrect or Incomplete Deliveries
If your order arrives damaged, incomplete or contains an incorrect product, please contact us as soon as reasonably possible after receiving your delivery.
Please provide:
- Your order number
- A description of the issue
- Clear photographs of the product
- Photographs of the external and internal packaging
- A photograph of the shipping label, where available
Depending on the nature of the issue, we may also request a short video showing the problem.
Once we have reviewed the information provided, we will contact you regarding the appropriate next steps.
Your statutory consumer rights are not affected.
12. Contact Us
If you have any questions regarding your order, delivery or tracking information, please contact:
Smart Laund
Email: support@smartlaund.com
When contacting us about an existing order, please include your order number and the email address used to place the order so that we can assist you more efficiently.
